Listening well is the ultimate …
June 23, 2008 by Angela St. Lawrence
Listening well is the ultimate secret weapon if you want to be a successful PSO. There is a Chinese proverb which goes like this: To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation. Don’t underestimate the importance of listening. Because if you do, there is no possible way to attain success. It’s the caller’s fantasy, not yours. If you insist on it being about you, you will end up with a phone that never rings.
Angela St. Lawrence (Blistered Lips)